Refund policy

Return Policy

We love our products and believe you will too. But if for any reason you are not happy with your order, we accept returns within 30 days of delivery. If you have received your order and have any concerns, please reach out so we can try to make it right. 

Return Requirements

  • Timeframe: Returns must be initiated within 30 days of receiving your order
  • Condition: Products must be unused and unopened in their original packaging
  • Return Shipping: Return shipping costs are the responsibility of the buyer

How to Return an Item

  1. Contact us to initiate your return and receive return instructions
  2. Carefully package the unused, unopened item(s) in their original packaging
  3. Ship the item(s) back to us at your expense
  4. Once we receive and inspect your return, we will process your refund

Refunds

Refunds will be issued to your original payment method once the returned item has been received and inspected. Please allow 5-10 business days for the refund to appear in your account.

Questions?

If you have any questions about our return policy, please contact us before returning your item at hellocollectingjoy@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hellocollectingjoy@gmail.com.